This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform.

• Cancellations: Cancellations will only be considered if the request is made within 2 days of placing the order. Cancellation requests may not be entertained if the order has been communicated to sellers/merchants listed on the Platform and they have initiated the shipping process, or the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.
• Perishable Items: VCIDEX SOLUTIONS PVT LTD does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement may be made if the user establishes that the quality of the delivered product is not satisfactory.
• Damaged or Defective Items: In case of receipt of damaged or defective items, report to our customer service team within 2 days of receipt. The seller/merchant will check and confirm the defect, after which the request will be entertained.
• Product Not as Shown: If you feel the product received is not as shown on the site or as per your expectations, inform our customer service within 2 days of receiving the product. Our customer service team will investigate and take an appropriate decision.
• Manufacturer Warranty Issues: For products with a manufacturer’s warranty, please contact the manufacturer directly for support.
• Refund Processing: Once a refund is approved by VCIDEX SOLUTIONS PVT LTD, it will be processed within 1 day to your account.