This refund and cancellation policy outlines how you can cancel or seek a refund for services or products purchased through vcidex.com.

• Cancellations: Cancellations will only be considered if requested within 2 days of purchase. Requests may not be entertained if the service has already been delivered, activated, or access has been granted.
• Non-Refundable / Immediate Services: Certain services, such as software licenses, subscriptions, digital products, or online services, are non-refundable once delivered or activated. If you experience any technical issues or incomplete service delivery, please contact our customer service team within 2 days of purchase for assistance. VCIDEX will investigate and may provide service correction, credit, or refund at its discretion.
• Service Issues or Defects: If the service or software provided is defective, inaccessible, or does not function as promised, report the issue to our customer support team within 2 days of access. VCIDEX will review the issue and take appropriate action, which may include correction, replacement, or refund.
• Refund Processing: Once a refund is approved by VCIDEX, it will be credited within 1 day to the original payment method used for the purchase.
• Contact Us: For any cancellation or refund inquiries, please contact our customer service team via vcidex.com/contact.html.